News Release

Better Health Care for the Francophone Community is the Focus of the Joint Annual Action Plan of Reflet Salvéo and the Central West, Mississauga Halton and Toronto Central LHINs

Reflet Salveo and the Central West, Mississauga Halton and Toronto Central LHINs collaborated on a new joint annual action plan for 2014-2015.

Building on efforts to improve access to health care services for Francophones, the 2014-2015 Joint Annual Action Plan contains three strategic priorities: 
  1. Primary Health Care: Efforts will be made to enable Francophones to access high-quality health services in French, in particular, to match patients with a French-speaking family physician.
  2. Community services: Our goal is to put in place an integrated system that will provide Francophones with support—focusing on complex individuals—and enable them to live at home for as long as possible.
  3. Navigating the System: We will create clear connections between French Language Services Health Service Providers (HSP) and primary care services in order to develop care pathways in French for the Francophone community.
The goals identified in our new joint annual action plan for 2014-2015 align with Ontario’s Action Plan for Health Care and the individual Integrated Health Services Plans (IHSPs) of each LHIN, enabling us to set up common actions that address identified priorities and local health care needs.

Reflet Salvéo has submitted its third advisory report for 2013-2014, with recommendations for the development of French Language Health Services (FLHS) for the geographic areas of the Central West, Mississauga Halton and Toronto Central LHINs.

In its advisory report, Reflet Salvéo has asked the LHINs to consider the following three recommendations:

  1. Approve the multi-year action plan that came out of a planning process developed using the Lean methodology;
  2. Integrate a language variable into the LHINs’ initiatives and require HSPs to identify their Francophone clients;
  3. Develop a central mechanism for promoting existing services and build organizations’ capacity to offer bilingual health services.

"Focusing on planning and on clarifying our understandings with the three LHINs has created great trust and confidence this year. This will make it much easier to implement the recommendations." stated Gilles Marchildon, Executive Director, Reflet Salvéo.

"The 2014-2015 Joint Annual Action Plan is further indication that Reflet Salvéo, Central West, Mississauga Halton and Toronto Central LHINs continue to effectively engage local French-speaking communities through a common desire to improve access to and integration of French language health care services in the local health care system." stated Scott McLeod, CEO, Central West LHIN.

"The third annual Joint Action Plan presents an opportunity for a greater understanding of systemic changes required to increase support and access to health care for our Francophone community. The Mississauga Halton LHIN is proud of the hard work and progress made in partnership with Reflet Salvéo and demonstrates our willingness to better understand and meet the needs of the francophone community. This effort has provided tangible, specific results, along with stakeholder engagement opportunities and provides valuable information for our annual planning,” said Bill MacLeod, CEO, Mississauga Halton LHIN.

"The third action plan strengthens the partnership with Reflet Salvéo and supports the Francophone community by ensuring the Toronto Central LHIN includes their voices in the planning and decision-making process. The recommendations in this year report will empower our health service providers towards enhancing their ability to provide the active offer of services in French to the Francophone patients/clients community we serve." said Camille Orridge, CEO, Toronto Central LHIN.

The Joint Annual Action Plan 2014-2015 is available on the websites of Reflet Salvéo and the LHINs.

With the goal of improving the quality of health care for all Ontarians, Ontario’s 14 Local Health Integration Networks are responsible for planning, funding, integrating and monitoring the local health care. Reflet Salvéo engages the diverse Francophone communities located in Central West, Mississauga Halton and Toronto Central LHINs to ensure high-quality, person-centred French-language health care services are developed to meet their local needs. It also makes recommendations to the LHINs and works with them to develop these services.


Learn more about: 

Reflet Salvéo at

Central West LHIN at

Mississauga Halton LHIN at           

Toronto Central LHIN at


Gilles Marchildon
647-345-5502 extension 222      
Tharcisse Ntakibirora
416-921-7453 extension 360

Christelle Bony                      
905-337-7131 extension 227 

Patrick Boily
905-455-1281 extension 218