French Language Services

Guide to Requirements and Obligations Pertaining to French Language Health Services

The Guide to FLHS is designed to help strengthen health system performance and accountability, and also support improved reporting on how FLHS are being delivered across the province.

The Guide to FLHS will also help clarify the respective roles and responsibilities of the ministry, Local Health Integration Networks (LHINs), French Language Health Planning Entities (Entities) and Health Service Providers (HSPs) outlined in current legislative provisions and accountability instruments relating to FLHS. The Guide to FLHS will be a useful tool for informing the leadership of these organizations with regard to their FLHS obligations.

The ministry’s expectation is that the LHINs and Entities work to fulfill the requirements and obligations in the Guide to FLHS. The LHINs are also expected to inform HSPs and contracted service providers of their requirements and obligations and to ensure that these requirements are reflected in respective agreements. 

Active Offer of French Language Health Services Training 

We are pleased to announce that Toronto Central LHIN is supporting the delivery of further training opportunities about Active Offer of French Language Health Services to the Francophone community and its relevance in supporting the delivery of culturally competent care within Toronto Central LHIN.

Partners Reflet Salvéo, Health Nexus, and Collège Boréal are offering a cost-free, three-day workshop to provide health service providers and managerial staff with practical tools and strategies to adopt a systemic approach to the offer of French Language Health Services. Please
 click here to view the training flyer.

Registration is open until January 19th. To registrar for the training, please contact Maryse Francella, Project Coordinator for Reflet Salvéo, at 

Cultural Competency Training 

The Francophone population living or receiving care in the Toronto Central Local Health Integration Network has specific cultural and linguistic characteristics and challenges.  To better serve them, Health Service Providers (HSPs) across all sectors need to better understand the distinctive cultural and linguistic characteristics and gain needed competence to deal with patients from that community.  The LHIN is happy to partner with La Passerelle IDÉ, a leading Francophone agency with track record on cultural competency training, to develop this important initiative.

Toronto Central LHIN rolls out the fourth installment of learning opportunities for Health Service Providers and Service Provider Organizations serving the Francophone population.

As Schedule C3 on LHIN Local Indicators and Obligations stipulates in all 2017-2018  Service Accountability Agreements, HSPs are required to encourage available staffs to enroll and attend  cultural competency trainings to ensure they will deliver culturally and linguistically sensitive care to French-speaking patients.

Please click here to view the flyer which can be used internally to raise awareness and provide guidance on the registration process.  


For all other questions, please contact:  

Tharcisse Ntakibirora

French Language Services Coordinator 

Tel: 416-921-7453, ext. 3360