Quality is integral to Toronto Central LHIN and our aim is to enable better health outcomes for citizens by providing fair and equitable access to good quality care across the healthcare system.

Our Goal: ‘Improve patient healthcare outcomes through new and innovative approaches to quality improvement within our LHIN region’

The LHINs role in improving quality

As health system coordinators and funders, Toronto Central LHIN actively works with health system partners and our providers, to ensure the primacy of the patient experience is central to everything we do and seek ways to improve the quality of care across the health care system.

The LHIN actively works to improve quality through: 

 Quality Framework Image

  • Integrate Patient Experience measure within LHIN framework
  • Provide advisory to Quality Improvement Plans (QI
  • Identify collaboration QIP opportunity and facilitate c-QIP
  • Catalyze implementation of quality standards
  • Act in advisory role  
  • Understand current and future QI capacity needs
  • Identify gaps and look to meet needs by leveraging existing capacity and potentially additional resources 

What does quality improvement look like in Toronto Central LHIN?

Toronto Central LHIN’s approach to improve quality of care is in line with key strategic provincial directions such as the Ministry of Health and Long-Term Care’s Action Plan for Health Care, the Excellent Care for All Act, Health Quality Ontario (HQO) Common Quality Agenda and Patients First.

This work is underpinned by the Toronto Central LHIN’s five strategic priorities which are in the Toronto Central LHIN’s Strategic Plan and Integrated Health Service Plan:

  • Taking a population health approach

  • Designing health care for the future

  • Transforming primary health and community care

  • Achieving excellence in operations, and;

  • Leading and supporting our people.

What does quality improvement look like in Toronto Central LHIN?

Toronto Central LHIN has created a holistic system wide approach to improve quality of care and operates a number of cross sector tables to embed quality improvement in all the work we do.

Central to quality improvement is the patient experience, a key measure in determining the quality of care received.  The LHIN seeks to incorporate the patient voice within quality improvement planning and within our cross sector tables:

  • Regional Quality Table
  • Regional Quality Forum: An annual one day event that connects the local quality community supporting cross sector collaboration building existing and new partnerships and networks through productive discussion in pursuit of a common quality agenda.  
  • Sub-Region Planning
  • Citizens' Panel
  • Partnerships and other LHIN committees- Quality improvement is incorporated in our work with partners through performance management measures, Ministry LHIN Accountability Indicators and Ministry identified priority areas.





How can I get involved with quality improvement work in Toronto Central?

If you are a health care provider, consider engaging your colleagues, either within your organization or a partner organization, to identify issues that could benefit from a quality improvement approach. There may be existing work that you can support, or, there may be new issues that need to be tackled. You can use Quality Compass to look for Quality Improvement tools and templates to support you and your colleagues; and you can use the Share IDEAS page to search for similar initiatives so you can build on something that has already been tested.

If you are a citizen hoping to get engaged in quality improvement in Toronto Central, consider the Toronto Central LHIN Citizens Panel, or check with your local health care provider to see if they have a Patient and Family Advisory Council.

More Information

If you would like to know more about how to get involved in Quality Improvement within Toronto Central, contact your local Quality & Saftey Lead.



QIP Documents:


  • Health Quality Ontario

    • Health Quality Ontario (HQO) is the province’s advisor on health care quality and quality improvement.
  • Quality Compass

    • Is a searchable tool designed to support leaders and health care providers to improve health care performance focused on the health care issues and indicators found in Ontario's Quality Improvement Plans.