Complaint, Concern, Compliment

Patient Ombudsman 

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care services.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and home and community care services.

Regulated Health Professionals

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College. Click on Regulated Health Professionals for information.

LHIN Information

To access the Toronto Central Local Health Integration Network Home and Community Care Services Feedback, Complaints, and Appeals information - click here.

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment. 

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/
Municipal Freedom of Information and Protection of Privacy Act - click here.

One of the core values that guides our work across the Toronto Central LHIN is listening to feedback from Torontonians. The Toronto Central LHIN Complaint, Concern,Compliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The Toronto Central LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected

Provincial (Pan-LHIN) Guilding Principles for Complaints Management 

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, Toronto Central Local Health Integration Network and its staff may need to collect your personal information in accordance with theLocal Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act.  If we do need to collect your personal information, we will require your written consent. 

Please click on one of the following consent forms, depending on your need:

If you have any questions about this collection and use of personal information please contact us at: ClientExperience@tc.lhins.on.ca

If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact the Toronto Central LHIN directly for further instructions.

If you wish to contact the Toronto Central LHIN to file a complaint, concern, or compliment, there are several ways of doing so:

  • Phone:   416-506-9888 ext. 2218
  • Email: ClientExperience@tc.lhins.on.ca
    • When filing a complaint by email, please ensure you address the following questions:
      • What is the name of the health care organization your concern involves?
      • What is your concern?
      • Who did you speak to at the health care organization? What did they say?
      • What would resolution of this complaint look like to you?
    • Please also provide:
      • Your name
      • City/town
      • Phone number
      • Your permission for the Toronto Central LHIN to contact you regarding the specific concern.
      • Your understanding that the information you provided may be used by the Toronto Central LHIN to address your specific concern.
  • Fax: 416-921-0117
  • In person at our office:
425 Bloor Street East
Suite 201
Toronto, ON
M4W 3R4

If you wish to receive a copy of the Toronto Central LHIN Complaint, Concern, Compliment policy, please contact us.

Note: The Toronto Central LHIN is not a health custodian under the Personal Health Information Protection Act, 2004.