Share your feedback - tell us how we are doing!
One of the core values that guides our work across the Toronto Central region is listening to feedback from patients and families. Your feedback will help us to improve our programs and services, and identify potential system-wide issues.
There are several ways to contact the Toronto Central LHIN to file a complaint, compliment, or concern in English or French.
The first step is to address your concern with your Care Coordinator for home and community care, or other health provider (e.g. hospital, community health centre, long-term care home, mental health and addiction service or community support service).
They are most familiar with your situation, and want to hear what is going well for you, and what can be improved. They are also in the best position to answer any questions you may have about your care, or services that you are receiving.
If your question or concern has not been addressed, the Toronto Central LHIN is here to assist you, and we welcome your feedback.
Please contact us with your concern or compliment through any of the following:
Phone: 416-506-9888 ext. 2525
In-Person: 250 Dundas St W, Toronto, ON M5T 2Z5
Each complaint we receive will be:
- Received with courtesy, recorded accurately and protected
- Acted upon promptly and fairly. Phone calls and emails will be acknowledged within two business days.
To learn more, please review our Guiding Principles for Complaints Management.
Protecting Your Privacy
The Toronto Central LHIN requires written consent to follow up on a concern that involves us collecting personal information (according to the Local Health System Integration Act, 2006 and Freedom of Information and Protection of Privacy Act [FIPPA], 1990). When you contact us with your complaint, we will review the consent process with you.
Note: The Toronto Central LHIN is subject to the FIPPA, which provides individuals with the right of access to certain records and personal information under the custody or control of the organization.
Please click on one of the following consent forms, depending on your need:
If you wish to receive a copy of the Toronto Central LHIN Complaint, Concern, Compliment policy, please contact us.
Note: The Toronto Central LHIN is not a health custodian under the Personal Health Information Protection Act, 2004.